About Us

  • We were established in 2013 as a division in a larger financial services provider firm.

  • Our head office is located in the city centre of Kiev Ukraine and our second office is located in Ramat Gan, Israel.

  • We provide call centre services in Russian (all dialects), customer service, pre sell, post sell, upsell, and account management.

  • Our core competency revolves around our economies of scale, high bargaining power, comparatively low wages and our speed to action.

  • Our teams consist of bilingual professionals with high attention to detail, polite, diplomatic and with a total customer service orientation.

  • We offer a unique customer retention services that encourage the customer to up buy and to be exposed to additional goods or services that your firm can offer.

Our call centres operate 24/7.

Our operators speak Russian at a mother tongue level.

Our call centres employ a multi level response method.
I. Client only focused – operators that work only for your business
II. On demand – floating personnel that are diverted to high demand clients on time
III. Team leaders and managers

SIMPLICITY, SIMPLICITY, SIMPLICITY

In order to further grow our business and to retain our success we have developed and implemented the 3S model: simplicity, simplicity, simplicity.

We simplify your needs and requirements.

We simplify our communications with you (the client) and with the customer (maximum of 4 minutes wait), the customer will not be transferred between operators and if we lose the call we will call back.

We simplify complex challenges and we solve them with simple solutions.